Privacy Policy & Compliance
We at Good Health Insurance TPA Ltd are committed to respect the privacy of every personal who shares information or data with us. Your privacy protection is important to us and we strive to take due care and protection of the information, we receive from you, the User.
This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing, disclosure and transfer of your Personal Information (defined below) as per the above-mentioned laws, particularly when you use the website of https://goodhealthtpa.com (“Website”) & GetSetGo (Mobile application) operated for any information or services (“Services”).
The terms ‘You’ or ‘Your’ refer to you as the user (registered or unregistered) of the Website and/or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to GOOD HEALTH INSURANCE TPA.
1.CONSENT:
By using our website and Mobile Application, and providing your information you consent to the collection and usage of your information by us as per the terms of this Privacy Policy. Kindly frequent this section to keep yourself updated of any changes made by us in the privacy policy.
2.COLLECTION OF INFORMATION AND USAGE:
We collect certain personal and non-personal information about you classified as mandatory and non-mandatory when you use our website and Mobile Application. Personal Information shall include but not limited to your name, date of birth, gender, contact information like your telephone and mobile numbers, residential address, e-mail id etc. While using some of our services you would be required to give us your personal information for creating a User ID or registering on our website and Mobile Application, communicate with our Customer Care by call, email or otherwise. You may also choose to go through our website and mobile application without providing us your information in which case you will not be able to have access to few of the sections in the website and mobile application. Also you would be required to give us certain personal sensitive information about you such as your medical records including but not limited to your hospitalisation documents prescription, test reports, past medical history etc., We assure you that these information will be used only for providing required healthcare services as mutually agreed to be rendered by us. Also, you are given the privilege to upload your medical records with us and store the same to which only you shall have access to using User ID unique to you. This will help you to have access to all your medical records from anywhere in the world at a click away. We would like to state that we collect information that is necessary and relevant for us to make your experience convenient, smooth and most importantly safe. This also will help us in providing you with customized services, assist you with all your queries and set right the issues faced by you, to follow up with you in order to safeguard you from any kind of fraudulent and unlawful usage.
We use data collection devices such as “cookies” on certain pages of the Website to promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.
We also use cookies to allow you to enter your password less frequently during a session. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are free to decline our cookies if your browser permits you to do so although we recommend strongly that you allow them to ensure you have access to all of our services.
3.SHARING OF INFORMATION:
We respect your privacy and hereby declare that we do not disclose your information except as under: To law enforcement agencies in connection with an investigation having the interest of public at large, after having been approved by the due process of law.
To our associates and affiliates to help detect and prevent fraud, identity theft and other illegal activities, correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity.
4.SAFETY PRECAUTIONS:
We have stringent, strong security measures undertaken to ensure against the loss, misuse or alteration of your information with us. We shall take all necessary precautions to safeguard your information and protect it from any unauthorized use. We have SSL Certificate issued by CA, security practices employed in Mobile Application & other safety measures in place to guard your information with us against any theft or unlawful usage or modification thereof.
A “Force Majeure Event” shall mean any event that is beyond the reasonable control of GOOD HEALTH INSURANCE TPA and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, , unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
5.DISCLAIMER AS TO LOSS:
Although, we take appropriate steps to maintain the security of Personal Information we collect from you. But you must understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. GOOD HEALTH INSURANCE TPA assumes no responsibility of whatsoever nature as to make good the losses and damages you may incur, due to privacy and/or security breach of your Personal Information.
7.COMPLIANCE WITH LAWS
⦁ You are not allowed to use the services of the Website and Mobile Application if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.
8.GRIEVANCE OFFICER
⦁ We have appointed a Grievance Officer to address any concerns or grievances that You may have regarding the processing of Your Personal Information or any query. If you have any such grievances, please write to our Grievance Officer at grievance@ghpltpa.com and Our officer will attempt to resolve Your issues in a timely manner.